2011 Explanation of Rates                                                                                                              

Payment Policy:

• Full payment is due for the total hours you have reserved. You may pay with credit/bank card. We cannot guarantee the sitter can stay longer if you have not reserved those hours beforehand.
• Babysitters cannot accept cash payments unless it is a gratuity.
• Gratuities can be prepaid, charged after services or given to the sitter in cash.
• All credit card information in confidential. Your credit card will not be charged for any service that is unauthorized.

Cancellation Policy:

• Client/Family can cancel up to 7 days before reservation with NO CHARGE.
• There will be a minimum of a $39 processing fee if you need to cancel babysitting reservation within 7 days of start time.
• For same day cancellations, you are financially responsible for the hours you have reserved.

Other Policies and Procedures:

• There is a two hour minimum for appointments. Appointments lasting less than two hours will be charged a $5 travel fee.
• Invoices not paid within 15 days of invoice date are subject to a $5 weekly finance charge.
• You have reviewed the current rates. Rates are subject to change for special event weekends.
• Rates are based on a per sitter basis. Our policy requires a 1:2 ratio for children under 3 and a 1:4 ratio for children older than 3. In some cases, this may vary.
• Babysitters are not allowed to take children swimming without prior written consent on daily log.
• Babysitters are not allowed to drive children in private vehicles without prior written consent on daily log. There is a $5 travel fee for driving around Knoxville. For driving outside Knoxville, see the travel rates for the appropriate fee.
• Babysitters are not allowed to give children medications without prior written consent on daily log.
• Babysitter Express makes no representation as to the swimming, driving, or medical abilities of the babysitters and does not carry insurance to cover related risks.
• Over-time rates apply to the following Holidays: New Years Eve, New Years Day, Valentine’s Day, Easter, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas Day, and Special Event Weekends.

• Clients are NOT allowed to call babysitters directly to make changes or reservations.
• Clients who contact babysitters directly for time changes or reservations without getting prior written consent through Babysitter Express are subject to a minimum $2,000.00 penalty.
• The membership fees are giving you access to Babysitter Express childcare providers for an annual term. Whereas, the reservation fees are what guarantee our clients a childcare provider on the specific days requested. The reservation fee is non-refundable unless Babysitter Express was unable to find a babysitter for your appointment.